I am elderly or disabled - can someone visit me to help me claim?

Visiting Officers

In order to help people claim Housing and/or Council Tax Benefit that they may be eligible for the Benefits section provides a dedicated officer who will carry out home visits.

The Visiting Officer provides an advisory service to customers who are elderly or disabled in the comfort of their own home and can assist with the completion of any forms that are needed.

To arrange for a Visiting Officer to come to your home, contact us on 01228 817201.  We will notify you in writing before coming to visit you.

Verification Officers

We also have officers whose job it is to visit you at home to ensure your claim is correct and that you are still claiming all the Benefits you are entitled to.  If a Verification Officer is coming to visit you we will notify you by letter first.

All of our Visiting Officers carry ID cards with them.