Homelessness Advice and Information
If you think you are in danger of losing your home, please
complete our online enquiry form below, e-mail: Housing@carlisle.gov.uk or
call 01228 817079. Alternatively, you can visit us
at the Civic Centre from Monday to Friday, 9:30 am to 12 noon and
1:30 pm to 4 pm (except for Bank Holidays).
We will try to help you keep your home
- by talking to your landlord
- by arranging mediation or support
- or look at other ways of helping you
If all else fails and you have no where to stay and are in
priority need group, then Carlisle City Council will provide
temporary hostel accommodation until your application can be
assessed and a decision reached on your homeless application.
For more information see the downloadable document "How your
application will be assessed" below.
Who to contact
If you are homeless, at risk of being
homeless, if you see anyone sleeping rough or if you know anyone is
at risk of having to sleep rough, please contact us.
| Service |
Telephone |
| Housing and Homelessness advice (during office hours
only) |
01228 817079 |
| John Street Hostel for single men (24 hour) |
01228 625264 |
| London Road Hostel for females and families (24 hour) |
01228 625280 |
John Street Hostel has 21 bed spaces for single
men with an additional 7 bed spaces in an adjoining annexe.
London Road Hostel can accommodate up to 10
households (approximately 25 bed spaces) for females and
families.
Home shares / Move On Accommodation
There are 11 move on properties linked to both Hostels which
provide accommodation for single residents and families.
Residents are supported by key workers during their stay in
hostel accommodation. This support can continue for up to 8 weeks
once appropriate settled accommodation is identified. As part of
the hostel re-settlement programme, support from outside agencies
can also be arranged if required.
Other useful contacts
Referrals to Housing Associations
We have a nomination rights agreement with Riverside
Carlisle for people who are homeless and in priority need. We also
have referral rights with Home Housing, Two Castles and Impact
Housing. Please contact us for more information.