Housing Options

Homelessness Advice and Information

Carlisle City Council provides advice, assistance and information, links to the following areas:

• Alternative Accommodation Options
• Tenancies and Tenancy Support
• Homelessness
• Homeless Guide for Applicants
• Cumbria Homeless Strategy 
• DiGS (Deposit Guarantee Scheme)
• CADAS Mediation Service
• Harassment and Illegal Eviction
• Links to local Councils
• Links to Local Housing Associations

The direct access service for housing advice is available at the Customer Contact Centre. Monday to Friday 9:30 a.m. to 12:00 noon and from 1:30 p.m. to 4:00 p.m. (except for Bank Holidays)

Or contact us by completing our online enquiry form to ask for advice

Avoiding Homelessness

If you think you are in danger of losing your home, then please call into the Customer Contact Centre at the Civic Centre or telephone 01228 817000.

We will try to help you keep your home

• By talking to your landlord
• By arranging mediation or support
• Or looking at other ways of helping you

If all else fails and you have no where to stay and are in priority need group, then Carlisle City Council will provide temporary hostel accommodation until your application can be assessed and a decision reached on your homeless application.

For more information see how your application will be assessed and your rights as an applicant.

Contact Us

Telephone: 01228 817000

Online Form: Online enquiry

E-mail: Housing@carlisle.gov.uk

Letter: Homeless Services, Carlisle City Council, Civic Centre,
Carlisle, CA3 8QG.

Alternatively, you can visit us at the Civic Centre.

Hostel Accommodation

Carlisle City Council owns 2 hostels providing temporary accommodation.

John Street Hostel has 21 bed spaces for single men with an additional 7 bed spaces in an adjoining annexe.

London Road Hostel can accommodate up to 10 households (approximately 25 bed spaces) for families/females.

Homeshares/Move On Accommodation

There are 11 move on properties linked to both Hostels which provide accommodation for single residents and families.

Residents are supported by key workers during their stay in hostel accommodation.  This support can continue for up to 8 weeks once appropriate settled accommodation is identified. As part of the hostel re settlement programme, support from outside agencies can also be arranged if required.

Homeless Services Information Telephone Numbers:

During Office Hours:

Out of Office Hours:

Advice Agencies Telephone Numbers